Column Editor’s Note: In this Active Industrial Learning column article, I interviewed Todd James, Chief Data and Technology Officer at 84.51° to discuss the rapid evolution of AI and its application in business, particularly in retail. We explored how data science and AI are transforming decision-making processes, enabling personalized shopping experiences, and optimizing operations at 84.51°. The conversation highlights the importance of responsible AI deployment, the need for upskilling across organizations, and the evolving role of chief data officers in bridging the gap between business and technology. The article underscores the significance of integrating AI into business strategies to deliver value and improve operations
Keywords: artificial intelligence, retail industry, responsible AI, chief data officer, upskilling, predictive analytics
Full article forthcoming.
©2025 Todd James and Hamit Hamutcu. This article is licensed under a Creative Commons Attribution (CC BY 4.0) International license, except where otherwise indicated with respect to particular material included in the article.